We want you to succeed and we know that our programs work. If you fully commit to implementing the Sleep Plan, then, with our support, you WILL reach your goals. We are 100% confident in our services and want you to be completely confident in us. We will do our best to provide a wonderful experience. We encourage you to discuss any concerns you may have regarding the process and implementation with Sleepless, LLC in Nola, LLC before requesting a refund. However, if you decide that you are unhappy with your success and progress, then you may request a refund under the following circumstances:
Refunds for all products and services must be requested within 2 days of the scheduled service. If it is requested less than 2 days, only ½ the price will be refunded. Refunds on a product/service will only be issued once per product/service. All purchases shall be refunded back to the original credit card or via PayPal account on which the refunded products and/or services were purchased. Unused consulting services shall not be partially refunded, but consulting services are valid for one year after purchase. Consulting services are non-transferable to another party unless determined on a case by case basis by Dr Vyas. See more specifics below. If you have implemented all of the suggestions from your sleep plan and you are still unsuccessful, Sleepless in Nola may give a refund on a case by case basis. The practices must be implemented for at least 30 days before it can be determined that a service does not work.
E-mail support packages (unlimited and the economical Email Sleepless in NOLA email package) must be refunded within the first two email exchanges and within three (3) days of the original purchase date. An administrative fee of $50 shall not be refunded. These packages can be paused once per package for a maximum of two (2) weeks for illness, traveling, etc as should be noted in writing and will be determined if the reason is valid on a case by case basis. Should you want to reinstate the unlimited package past two (2) weeks, you must pay a one-time reactivation fee of $50 to update your information because your child’s situation can change over time. You must indicate when you would like to reinstate the package and do that in a written format. Sleepless in NOLA, LLC is not responsible for letting you know when your time frame of support has ended or reinstated. It is your responsibility to keep track of these dates. If there is less than half the package remaining, the pausing of the package will be determined on a case by case basis. For the economical Email Sleepless in NOLA package, once the initial consultation has occurred, only 25% of the total fee will be refunded.
Phone support packages must be refunded within twenty-four (24) hours of the first scheduled phone call. An administrative fee of $50 shall not be refunded. 1-2 hour phone consults shall not be refunded once the service has been rendered. If we do not complete the entire hour or two-hour service at the scheduled time, you may request for that time to be completed at a later date to be decided upon by both parties (Dr. Vyas and the client).
Overnight consulting packages must be canceled two (2) weeks before the scheduled consult otherwise a $500 no-show/cancel fee will be charged in addition to any money that was spent for your consultant’s travel expenses. If the overnight service is canceled within two (2) weeks of the consult due to an emergency situation and cannot be rescheduled, Sleepless in Nola, LLC will determine if the fee will be waived and a refund is issued on a case by case basis. If Sleepless in NOLA, LLC completes this service and you are unhappy with the results, a refund may be requested, but the amount of the refund will be determined on a case by case basis (travel expenses are non-refundable).
Sleepless in NOLA package: Once the consult is completed (at your home, via Skype or Facetime), the fee for the consult shall not be refunded. If you choose not to move further with the sleep plan or implementation, you may receive a partial refund for the cost of the sleep plan and implementation assistance; the amount of the refund will be determined by Sleepless in Nola, LLC on a case by case basis. Once you have gone through the entire process and received the consult, sleep plan and/or the implementation assistance a full refund shall not be granted but a partial one may be permitted and will be determined on a case by case basis. A partial refund will ONLY be considered if the sleep plan instructions have been implemented. If you have followed the plan set forth for you and you still feel like you were unsuccessful, a partial refund may be granted and Sleepless in Nola, LLC will determine if a refund is applicable and the amount of the partial refund.
Transferring packages: You may transfer packages that have not been used but this will be determined on a case-by-case basis determined by Dr Vyas. A $50 fee will be applied to the person transferring for canceling their package.
If you exhibit the behavior of a “bad client” as stated in your Client Expectation Sheet, and you are “fired” as a result, all fees will be forfeited and no refund shall be issued.
Cancellation Fee & Policy
Your time is valuable to us. Each time a client misses an appointment without providing proper notice, another client is prevented from receiving desired services. Cancellations made 7 days or more in advance of the consult date will receive a 100% refund. Cancellations made within 3 - 6 days will incur a 20% fee. Cancellations made within 48 hours to the event will incur a 30% fee. Cancellations made within 24 hours before the consultation begins will receive a credit to reschedule at a later date. Credit must be used within 90 days. No-Shows and appointments which are not canceled within 24-hours of the consult time will incur a 50% fee. Thank you for your understanding and cooperation as we strive to best serve the needs of ALL of our clients. Cancellations and No-Shows due to medical reasons will be addressed on a case by case basis.
If you have any questions about our refund or cancellation policies, please contact us.
Updated December 2019